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Apelele D
1 reviews | Active since Mar 2020
19 Apr 2023, 10:54
unhappy client
I am so disappointed by Standard bank after a very long good relationship we had. Last week got a call from their agents about my credit card debit order that didn't go through and we concluded that they will debit twice, mind you credit card had enough to cover charges. Next thing i'm called by lawyers that i have been handed over to my surprise how cause only last week Wednesday i agreed they debit double now i'm handed over owing more than the amout we agreed to pay. How????
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
19 Apr 2023, 11:01Dear Apelele
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for feedback from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for feedback from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply19 Apr 2023, 11:01
Official
Dear Apelele
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for feedback from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for feedback from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
04 May 2023, 18:04Dear Apelele
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply04 May 2023, 18:04
Official
Dear Apelele
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
***
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Apelele D's updateReviewer Update
04 May 2023, 18:42I would like to thank Thabsile Nxumalo for attending my query professionally, willingly even on her day offs. I truly appreciate for going an extra mile to make sure my query was resolved. And thank you for your kindness as well. God bless you sisi
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Apelele D's update04 May 2023, 18:42
Reviewer Update
I would like to thank Thabsile Nxumalo for attending my query professionally, willingly even on her day offs. I truly appreciate for going an extra mile to make sure my query was resolved. And thank you for your kindness as well. God bless you sisi
Standard Bank's replyOfficial
05 May 2023, 07:37Hi Apelele
Thank you so much for your rating and your kind words. We have sent your compliment to the relevant department so they can celebrate their win. We appreciate you taking the time to share your excellent experience with us.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply05 May 2023, 07:37
Official
Hi Apelele
Thank you so much for your rating and your kind words. We have sent your compliment to the relevant department so they can celebrate their win. We appreciate you taking the time to share your excellent experience with us.
Kindest regards,
Standard Bank Hello Peter Team