Unhappy client

Title: Shocked & Disgusted – Standard Bank Refuses to Take Responsibility for ***** Loss

I am absolutely shocked at how Standard Bank handled a ***** incident on my account. Over R6 000 was taken through transactions I never authorized, and despite reporting it immediately, the bank has refused to reimburse me.

Standard Bank cannot explain how another device accessed my account. Their system failed, yet they expect me to pay for their security weaknesses. I did not share my login details, PIN, or OTP with anyone, and the bank has zero evidence to prove otherwise.

I also pay for banking insurance, but the bank has offered no explanation why it does not cover ***** — which is exactly what insurance is supposed to protect against.

The customer service was cold, dismissive, and showed no urgency. I now sit with school fees in arrears and unpaid bills because of ***** that occurred under their watch, not mine.

This is unacceptable, and I am escalating this matter to the Banking Ombudsman. Customers deserve protection, not blame-shifting and excuses.