Unhappy Client

Recently I wrote about Standard bank s service that I was not happy with,were I have Paid up my personal Loan with them,and my name not being removed from Default,well I was assured that my name will be removed by the 1st of Feb 2022,now my next complain with Standard bank is I have paid up my vehicle finance with them last year Oct 2021 up till this day I have not received my Ownership Documents, I have sent several emails requesting my Documents, until this day no one has gotten back to me even supp**** the address where the documents are to be sent but nothing.