RN
RHULANE N
1 reviews | Active since Nov 2017
25 May 2024, 09:43
Unhappy Client
This bank doesn't take their existing clients serious. I have been with them for over 13 years and they really can't help me when I'm in need. All my vehicle finance account have been with them but they can't help when I need my Installments to be decreased for a fee months. They busy wanting a lot of documents and asking 21 questions. But when you want to increase the Installments there's no questions asked. And they do it same time. With this kind of service I don't think il be with them anymore
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Replies (2)0
Replies (2)
Standard Bank's replyOfficial
25 May 2024, 10:04Hi Rhulane
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply25 May 2024, 10:04
Official
Hi Rhulane
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's replyOfficial
27 May 2024, 16:08Hi Rhulane
Thank you for taking out call. As per our telephone conversation our debt care team has advised that the application was referred. We will provide feedback once received.
In the meantime, we will be closing the matter on our side, but we do hope you will contact us if you still need any assistance.
Thank you for taking out call. As per our telephone conversation our debt care team has advised that the application was referred. We will provide feedback once received.
In the meantime, we will be closing the matter on our side, but we do hope you will contact us if you still need any assistance.
Kindest regards,
Standard Bank Social Media Team
Standard Bank's reply27 May 2024, 16:08
Official
Hi Rhulane
Thank you for taking out call. As per our telephone conversation our debt care team has advised that the application was referred. We will provide feedback once received.
In the meantime, we will be closing the matter on our side, but we do hope you will contact us if you still need any assistance.
Thank you for taking out call. As per our telephone conversation our debt care team has advised that the application was referred. We will provide feedback once received.
In the meantime, we will be closing the matter on our side, but we do hope you will contact us if you still need any assistance.
Kindest regards,
Standard Bank Social Media Team