Unhappy Client

I just created a instant voucher to myself and to my surprise I did not receive the voucher number immediately. I waited for few minutes then called standard bank. I was told by the second operator that since its my first time creating the voucher, it will be released after 2 hours. To allow the bank to do security checks first and the voucher will be released. He then transferred me to another person to do the security checks. I passed the security checks and to be told I still need to wait for 2 hours. Mind you, I was on the call for 30 minutes with no resolution until they dropped my call. 2 hours??? For my money?? This is an inconvenience!!!