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sagren M

1 reviews | Active since Dec 2010

14 Dec 2020, 15:48

unhappy client

Standard bank has not treated me fairly as a client. My loan was in arrears and they handed me over to the worst collections people in history .ontop of this, I am being bounced between Stupel and Berman and standard bank because charges keep being added on and the attorneys are saying its standard banks charges and standard bank is saying it is the attorneys charges. I have not received any statements to this effect , and everytime I attempted calling the bank they pushed me to the attorneys who cannot make any reasonable arrangements because "standard bank has demanded that minimum payment of 7000".

I was willing to double my payment in this tough climate which would amount to under 1500 of which they would not budge due to what they say is a requirement from standard bank and failure of which they will attach my assets?

This really is poor business practice - how can they expect people to pay so much in fees and charges ontop of an account that was closed and handed over?now im being threathened daily with calls and possible possession of my goods.

please can somebody assist me from standard bank.

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Replies (2)
Standard Bank
Standard Bank's reply15 Dec 2020, 05:05
Official
Dear Sagren

Thank you for posting your comment. 

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 

We apologize for the inconvenience and undue frustration, this has caused.  

We greatly appreciate your continued support  

Kind regards 

Complaint Resolution Centre
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Standard Bank
Standard Bank's reply14 Jan 2021, 08:28
Official
Dear sagren

Thank you once again for posting your comments.

I refer to our email correspondence with each other and can confirm that this matter has been attended to.

Kind regards

Clint Petersen
Complaint Resolution Centre
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