Unhappy Client

My ***** case was submitted on the 3rd of December 2023 I received communication from standard bank while they were still busy with the investigation on the 20th I received an sms stating that the outcome of my investigation was sent to my email only to realise they was no email received. I called in on the 22nd requesting the letter to be emailed & that the investigating officer must please call me since i was told over the phone that my claim was declined. I had to call in again on the 28th since I hadn’t received anything from the 22nd. I wanted to request the case to be reviewed but since I hadn’t received the outcome letter I couldn’t do that.outcome letter was eventually sent. I asked for the case to be reviewed one the 28th of December 2023 and the investigation officer to call me. Till today the 11th of January I haven’t received any communication from standard bank.

The service is bad