Unhappy client

I received money from SARS but had misplaced my card and I was told that they can not issue me with a card until they got clarity from SARS about the transfer. I then called SARS and asked if that was true and SARS said that it is not(case no. ********** 14)SARS then emailed me confirmation of my payout. I then phoned the call center number who then referred me back to the branch. They connected me to the Kempton Park Branch and I could hardly hear the guy who answered the phone. He asked me who was the person who helped me and I told him that I could not remember. He could not even ask me for my account number to make an attempt to help me. Firstly the line was faint, I was struggling to hear him and have no idea as to what is going on with my account at that bank. The lady who assisted me on the 15/11/2018 could only tell me that my account was on MINUS R2000 which was not the problem because I was going to transfer that amount from the other account which had money in it.