Unhappy Client

I was retrenched from my place of employment in May 2015 and by that time I had a Personal Loan with Standard Bank. I am not too sure whether should I say \Fortunately or Unfortunately I took a Debt Cover for the loan. After my retrenchment I then submitted my claim first claim which was processed successfully BUT I had some issues with the Bank that were problematic. Whilst my claim was approved and the insurance was paying