Unhappy about your service

FWD : Good day on all standerbank official who is in this email: My story is that on 10 December 2025 I got this link as an traffic violation and as a good citizen I wanted to pay my debt. I opened the link to see how much I owe, and had to pay a fine of R250. I payed it through my Standard Bank account. I got a message from my Standard Bank App later on that said that R21 143,75 was taken out of my account. I IMMEDIATELY called Standard Bank ***** line and asked them to not approve the transaction and to reverse it immediately. They said it will take up to 15 days for the money to show in my account. I later called again as I was also told that if the money is not in my account before 31st of December I should call again. Standard Bank then told me that it can now take up to 45 days, this was not made clear to me before hand. I specifically told Standard Bank to reverse the transaction and it was not done. Today I called again and was told that a case is still not opened and that it can now take up to 60 days for me to receive my money, and that there is no guarantee that I will receive my money back. The person that answered my call from Standard Bank did not even ask for my details or anything and also ended the call while I was still asking questions, I have not received a call back. I have R0 in my account now, I have to pay my car, insurance, cellphone, house and other bills but can’t because my money was ****** out of my account, I cannot not pay any of these because then I will end up in legal action. So can someone please help me other wise I will have to take legal action myself against the bank. I have already wrote a HelloPeter report. I have trusted the bank with my money but now that I am in trouble no action is being taken to help me. Below I will attach all emails I have sent and receive and wil also send the message and link I have received.

You have a traffic violation ticket. PIease process it immediately . Overdue will increase credit or court enforcement. Visit to vievv

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