Unhappy about the way i was serviced at STANDARD BANK

Went to the Standard Bank Branch in Gateway Durban in September 2017 with proof of address to change my address but still received my statements with the old address on email. Went back to Standard bank Umhlanga In November with proof again but till date I am still receiving staments on email with the old PO Box address that I have been trying to change. Called in this morning(08/02/18) and spoke to some guy who advised me that he changed it and emailed it to me but still the address was not changed. Called inn again wasting my time and airtime and spoke to Gugu Anthoneth Dlamini REF: ********** 875 of which she told me that she cannot assist me because I have failed the security questions of which I don't get how because I answered as honestly as possible. I have been banking with Standard Bank for close to a decade and I am really considering changing to other banks now because I need my statement ASAP as proof of address of which I am not getting it and nobody is willing to assist. Gugu advised me to go to the branch which does not make sense because I have been to two different branches with no joy.

I am soo annoyed at the inconvenience and emotional drainage I have received from Standard bank and cannot believe the service I am getting after so many years of being loyal to them.

Regards,

Yanga Mnguni ID Number ********** 962081 CELL : ********** 993