ML
MaryAnn L

1 reviews | Active since Feb 2024

02 Dec 2024, 17:42

Unhappy

To whom it may concern

I am really unhappy with Standard bank, they haven't reverse my money back yet, i just want to know what's the hold up, i don't want any stories just my money back, they were quickly to handover my account and still making debit orders to go off but now they are not willing to pay it back

0
Replies (4)
Standard Bank
Standard Bank's reply02 Dec 2024, 17:47
Official
Good day MaryAnn, 

We are saddened to hear that this has been your experience. 

We take these matters very seriously and can assure you that we will be attending to your query with urgency. 

We will be taking a closer a look and will get back to you shortly. 

Kindest regards
Standard Bank Hello Peter Team 
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ML
MaryAnn L's update02 Dec 2024, 18:07
Reviewer Update
Thanks on the response, but this issue was in last week and by now i thought i would have received my money by now which i am in need of it and i work night shift so they can call me in the mornings around 7:30
ML
MaryAnn L's update04 Dec 2024, 17:43
Reviewer Update
I wanna know how long must i wait for Standard bank to reverse this debit order, because no one are coming back to me to inform me the way forward or sending me a sms or anything what should i do
Please help i am out of patience
Thank You
MaryAnn
Standard Bank
Standard Bank's reply04 Dec 2024, 18:02
Official
Good day MaryAnn

The matter is being treated as a priority and our team is ensuring that it is resolved timeously . 

We will revert with feedback as soon as possible . 

We appreciate your patience.

Kindest regards 
Standard Bank Hello Peter Team 
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