Unfriendly Standard Bank Staff member on a Sunday!

For about 3 months or so now Standard Bank had stopped sending me my credit card notifications via my cell phone. Fortunately a week ago their credit card ***** detection picked up a ********** transaction on my credit card and informed me. Today I noticed another unauthorised transaction and I called their ***** Tel no. *** to report it. Spoke to an inaudible person, and when I asked he repeat his name, then the attitude began. Would Standard Bank please inform employees like Patrick Ref no. *** to be patient with anxious clients that call them. We obviously aren't Standard Bank Credit card specialists like themselves. I eventually had to ask Patrick to be patient with me. With every action there's a reaction, so I ended by being curt with him as well. I was kept me on hold for about 6 minutes just to generate the above ref no....Whoever the lady was that assisted me last week from your ***** department was great! I was kept on hold for more than 15 minutes as I wanted to give her an excellent service rating but I eventually had to hang up. Your Quality Assurance department cares but very little if they can afford to keep clients on hold for so long just to rate Standard Bank's service. Manas Makhubu also gave me excellent service today. Thank Manas!