NP
Natasha P

1 reviews | Active since Feb 2025

13 Feb 2025, 15:00

UNFREEZ OUR BANK ACCOUNT -- WHAT YOU ARE DOING IS *******

If I could give -stars I would, you don't even deserve 1 star!

By the looks of previous reviews our business is not the only one where standard bank thinks they are entitled to block our business account without any communication whatsoever, I am pretty sure this is *******.

Firstly, the director sat inside The Glen branch 12/02/2025 from 13:30pm to 16:00pm and was not even assisted.

I have personally made +- 100 calls since yesterday 10:00am 12/02/2025.

I have sent an email to the following email address since 08:00am 13/02/2025 but not one person from any of the departments has called or responded to any of the emails.

We have sustained a substantial financial loss due to us not being able to transact with our account, and the problem was initiated 3 transactions prior to these funds coming into our account, so I don't even know why our account was affected by this, it should have stopped with Absa and take up with the Absa client. We have had to turn customers away, as we cannot release any goods, we have been charged penalties by a transport company by the hour as they cannot load or off load goods.

I am not sure what process is followed to get a job at standard bank but I am pretty sure they are hiring people with no qualifications and then to top it off you cannot even raise your voice no matter how angry or they will put the phone down! So Standard Bank staff have rights but their customers don't.

Here are the email address included - *** transactional******** *** *** *** *** bcbo&*** online********

Here are all the reference numbers - *** - Std Bank C-***3 - Absa ***** C-***0 - Absa ***** ***6 - Std Bank C-*** - Std Bank ASZA-2***3 - Absa Bank C-***0 - Absa Bank *** - Std Bank C-***3 - Absa Bank C-***0 - Absa Bank ***6 - Std Bank C-*** - Std Bank C-***0 - Absa Bank C-*** - Std Bank C-***7 - Absa Bank C-*** - Std Bank ***7 - Std Bank

And the list goes on.....

I have every call recording, every email, every persons name and I will be making this public on social media and will be sending my story to every news outlet tv and paper, maybe one of them will make public how awful Standard Bank Customer Service or lack there of is.

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Replies (4)
NP
Natasha P's update13 Feb 2025, 15:07
Reviewer Update
Another automated response, what a shocker!!!
NP
Natasha P's update13 Feb 2025, 15:23
Reviewer Update
This is the ridiculous response received, still no time frame, still not resolution..... I want the public to know how Standard Bank conducts business and how concerned they are about your business, all they concerned about is taking their fees every month ------- They are all useless, I mean I am expected to just wait indefinitely for them to give me access to my money!!!!!! There is way more money in our account than the *****ulant amount in question, so why not just hold those funds?????? It's not rocket science

Good day Natasha,
We acknowledge your email; ***** case was reported against your account this morning and will be assigned to the investigator who will then contact you. We understand the urgency of this matter, but can we kindly ask that you
allow the investigator sometime to check and analyse the case and contact you when they have gathered all the facts on this matter.
Your patience in this regard will be appreciated.
Portia Rathaga
Standard Bank
Standard Bank's reply13 Feb 2025, 17:54
Official
The matter is being treated as a priority and our team is ensuring that it is resolved timeously.

We will revert with feedback as soon as possible. We appreciate your patience. Thank you. 

Kindest regards 
Standard Bank Hello Peter Team 
***
Standard Bank
Standard Bank's reply13 Feb 2025, 17:55
Official
The matter is being treated as a priority and our team is ensuring that it is resolved timeously. 

We will revert with feedback as soon as possible. We appreciate your patience. 

Thank you.

Kindest regards, 
Standard Bank Hello Peter Team 
***