AM
Aubrey M
1 reviews | Active since Jun 2015
28 Oct 2020, 09:40
Unfortunate customer
I have mistakenly deposited money from FNB to Standard bank. When I asked for reversal from FNB, they said they have not authority to reverse. I deposited to the following account ***. When I went to Standard Bank they said it is only FNB that can help me.
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
28 Oct 2020, 10:01Good day Aubrey
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
Best regards,
Standard Bank's reply28 Oct 2020, 10:01
Official
Good day Aubrey
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
Best regards,
AM
Aubrey M's updateReviewer Update
30 Oct 2020, 12:23Thank you for your response. Kindly indicate to me what will be your action on the matter?
AM
Aubrey M's update30 Oct 2020, 12:23
Reviewer Update
Thank you for your response. Kindly indicate to me what will be your action on the matter?
Standard Bank's replyOfficial
02 Nov 2020, 09:29Hello Aubrey
Thank you for allowing us the opportunity to look into your matter.
We confirm that the matter was adopted and responded to.
Kind regards
Complaint Resolution Centre
***
***
Thank you for allowing us the opportunity to look into your matter.
We confirm that the matter was adopted and responded to.
Kind regards
Complaint Resolution Centre
***
***
Best regards,
Standard Bank's reply02 Nov 2020, 09:29
Official
Hello Aubrey
Thank you for allowing us the opportunity to look into your matter.
We confirm that the matter was adopted and responded to.
Kind regards
Complaint Resolution Centre
***
***
Thank you for allowing us the opportunity to look into your matter.
We confirm that the matter was adopted and responded to.
Kind regards
Complaint Resolution Centre
***
***
Best regards,
AM
Aubrey M's updateReviewer Update
02 Nov 2020, 13:05I have not received any contact from Standard Bank to indicate your action on the matter.
AM
Aubrey M's update02 Nov 2020, 13:05
Reviewer Update
I have not received any contact from Standard Bank to indicate your action on the matter.