Unfavourable feedback

I am not satisfied with feedback I have received regarding a complaint lodged for an application for a re-advance on my home loan. The reason for lodging the complaint over 2 weeks ago was because I was instructed to do so by the home loans division because of the unacceptable feedback supp**** on the original application <br> <br> When I app**** for the home loan last year, I explicitly stated that I wanted to do renovations to the house, it was for that reason that I requested the bond to be issued at a higher price, this was done to allow funds to be made available to finance part of the renovations required. I was immediately informed that the bond would only be granted at purchase price and should the additional funds be needed, building plans would need to be submitted, as well as quotes supp**** should these funds need to be accessed, this was done.<br> <br> It appears only certain T&C's are being made relevant, while others are being ignored and disregarded totally. Standard Bank are currently in a position where they are making the affordability of this property and the renovations required, unaffordable and unattainable.