Unfairness / Gateway branch people are just lazy.

Sooo maybe 2 years ago or 3 years ago I opened an account with standbank,When I went to pick up my card from the gateway branch they didn't give it to me because I had recently removed my middle name and still didn't receive my ID ,in my opinion that's not really a big deal because everything is still the same but the lady at the gateway branch gave me a hard time because of it ..Sooo years later I checked and saw I received a bank statement with owing R465..Note after this thing I didn't bother and opened with another bank and they gave me my card no issue ..soo I wanna close this account down now because I see it's just accumulating fees. Can someone please assist me. If I only knew I would have closed it down along time ago because I'm very happy with my current bank. They gave me my card without hesitation and I continue to use them till this day . I don't think it's fair at all ..even if you guys check you'd see I've never received a card amd never ever got the opportunity to bank with you guys . It's either the staff have a bad day and get pleasure from this but like you can't make me pay fees for something I've never used . I stay next to gateway branch so it was easy for me to collect but yeah ..so now I'm never leaving my current bank.just close this account down please.