Unfairness and injustice

Standard Bank red flagged on Bureau made me enter into an arrangement to pay for an outstanding premium that bounced due to their technical error as i had funds in my account, after conducting the investigation they confirmed that the error was on their side. now they are taking long to remove me from that active arrangement, clearing my name or restructuring the bond account, I'm extremely frustrated as I'm taken from one department to another within Standard Bank without resolution in order to conclude the matter.