YB
Yolisa B
1 reviews | Active since Jan 2019
11 Sept 2019, 18:27
Unfairness
I received a call from Strauss attorneys on behalf of Standard Bank on the 29th August telling me that I owe up to R 1900 on my Cheque account that I haven’t been using for over 10 months. I am angry because no one advised me that if I stop using the account I’ll be charged a certain amount and why didn’t anyone from the bank call me earlier and warn me. How do they watch my debt that I was unaware of, accumulate to that high amount. This is so unfair, and now I am getting messages threatening about legal action. They even say I made promises to pay, I didn’t.
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Replies (2)
Standard Bank's replyOfficial
12 Sept 2019, 16:20Dear Yolisa Bambiso
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards
Complaint Resolution Centre
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards
Complaint Resolution Centre
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Standard Bank's reply12 Sept 2019, 16:20
Official
Dear Yolisa Bambiso
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards
Complaint Resolution Centre
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards
Complaint Resolution Centre
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Standard Bank's replyOfficial
17 Sept 2019, 09:45Dear Yolisa Bambiso
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that feedback has been provided for this matter.
Kind regards
Clint Petersen
Complaint Resolution Centre
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Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that feedback has been provided for this matter.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply17 Sept 2019, 09:45
Official
Dear Yolisa Bambiso
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that feedback has been provided for this matter.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that feedback has been provided for this matter.
Kind regards
Clint Petersen
Complaint Resolution Centre
***