Unfairly Treated

I contacted Standard Bank earlier this year to close my account. The consultant explained the process to me, i informed her my personal situation & was informed by her that i had to make a payment of R90 odd rand to my account & she will contact me the following day & ensure my account is closed. This never happened after i made payment the same day. I then contacted the bank again to follow up & was told the consultant followed wrong process & was promised a call from a manager. This too never happened. I went to the branch stood in a line for more than an hour only to be told they offline, went again back to the branch once again endured almost and hour standing in line. Once inside told them the story & was advised that the initial agent messed up, they confirmed the above but said this agent needs to sort it out...its almost two months later still no call nothing. My point is i will not pay interest or charges incurred on this account, i have done my part as a consumer. They need to be thaught what customer service is, feedback & valuing their lower to middle class incomers. Since opening my account with them, I've experienced nothing but disgraceful service & this is my second review about my experience with Standard Bank S.A...