Unfairly treated by standard bank

I have being banking standard bank for more than 10 years now. My profile is correct with one initial and my surname , to my surprise I have just realised that all my investments and savings accounts got 2 initials. I went to the standard bank Braamfontein branch and made a query about the situation and they also picked it up on their system and I was told they can't change it from the branch.<br> <br> We logged a call with one of their consultant on the 26th August 2015. I went and check the following day if their any changes, but nothing was changed. We called them using the reference number and my call was escalated to the higher level and I was give a turn around time of the 02 Sep 2015. <br> <br> I went again today(03 August 2015) to check if my query was resolved, still my query was not resolved. Now I'm failing to submit my staff because of standard bank and the initials that I don't even know where they come from. How long should I wait? I was told by the sales consultant manager that the call is going to be escalated again to the higher level. <br> <br> Just because I'm just a mere person with no big investment accounts with standard bank is my query suppose to be taken lightly like this ??