Unfairly treated and given false hope

After sending numerous complaints and feedback to several individuals at Standard Bank still I haven't received any feedback from them today it's the fourth day. I have come to terms that my problem will never be resolved and people there don't care about us as clients, I have been treated very bad by the bank and to write what really happened it's a waste of time as they have the whole history what happened. STANDARD BANK doesn't give a care about its clients I have been a loyal client for over 20 yrs but with what happened recently I need to ask myself am I a valued client or what. My problem might be a drop in a ocean in that management can just overlook at it and just ignore, I have been hurt badly by the bank maybe someone will look at my problem and do something about it.