Unfairly delayed executorship

I have been trying to access my late mother,s accounts that she had with Standard Bank. I explained how urgent this was as I had used up so much of my personal money to keep my mothers Durban and Eastern Cape home going while I was waiting for the Standard Bank accounts to clear. This has resulted in a negative impact on my side as now I,m struggling with my rent and food especially with the lock down and I urgently need this relief. I this does not pull through by Friday the 10th April, I will lose the house Im renting and no food for my children. Im a single parent with 3 kids to take care of and this is putting a big strain on my finances.

My biggest concern is that this could have been avoided if I had been given the correct information from the get go. I have been receiving the requirements in bits and pieces, meaning everything that could have been submitted on the 26th March while Standard Bank had full staff complement and processed timeously has been delayed and now with the lock down I cant be further assisted.

Timelines with Mall of Africa Standard Bank: I was initially told, all I needed was the Letter of Authority from the Master of the high court,unfortunately I cant remember the date. 26th March 2020 - The Letter of Authority was submitted and I was promised that I was going to be sorted by latest day 10 from the 26th March 2nd April 2020 - I was asked to submit the B1663 form 03rd April 2020 - I submitted the B1663 form to the Bank Manager at Mall of Africa branch 07th April 2020 - After not receiving further communication, I went back to Standard Bank Mall of Africa. This is when I was informed that I needed to have a Late Estate bank account which unfortunately can only be processed after lock down as business consultants who are responsible for the opening , verification and approval of such an account were not working during the lock down. As far as I,m concerned as well, the bank is supposed to be fully operational as per your website.