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RM
Rendani M

1 reviews | Active since Oct 2016

12 May 2025, 13:05

Unfairly Blacklisted

I called them today and requested a prescription letter for a debt which Prescribed in 15 July 2024.They refused to give me a prescription letter and said that I should speak to a debt collector who only contacted me from October 2024 for the debt which prescribed in July 2024.

0
Replies (5)
Standard Bank
Standard Bank's reply12 May 2025, 13:48
Official
Dear Rendani

Thank you for contacting us for assistance. 

We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. 

We will do our best to resolve this issue as soon as possible and find a solution that works for you. 

Our team will contact you to assist you. 

Kindest regards
Standard Bank Hello Peter Team 
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Standard Bank
Standard Bank's reply12 May 2025, 17:37
Official
Dear Rendani

Thank you for taking our call.

Here's your reference number for the complaint  ***3  and your estimated resolution date is 19/05/025.

Please be on the look out for further feedback.

Kindest regards
Standard Bank Hello Peter Team 
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Standard Bank
Standard Bank's reply15 May 2025, 13:51
Official
Dear Rendani

Trust you are well.

We have provided final feedback via email.

Kindly review and respond accordingly.

Kindest regards
Standard Bank Hello Peter Team 
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RM
Rendani M's update15 May 2025, 14:01
Reviewer Update
Good day
Thank you for resolving my issue swiftly.
Kind regards
RM
Standard Bank
Standard Bank's reply15 May 2025, 14:06
Official
Hello Rendani, 

Our team would like to thank you for your patience while we resolved your matter. 

We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help. 

Please don’t hesitate to reach out to us should you need any further assistance. 

Kindest regards, 
Standard Bank Social Media Team 
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