Unfair & unacceptable treatment

I am very disappointed with the service received from the bank.l have been with the bank since 2008 and l have been loyal to the brand however the way l have been is treated, is totally unacceptable.

I have a vehicle which was financed by the bank and l have been making monthly payments as per the relevant Agreement.l have,however, encountered challenges along the way and these were communicated to the bank and the necessary payment arrangements were put in place .l was very disappointed to receive summons with falsehoods from the courts for failure to meet my obligations under the said arrangement.

Despite never receiving any statements from the bank or follow up calls,my payments towards the aforementioned vehicle, have been consistent and l am failing to understand why l am being summoned by the courts for non-payment when l have fulfilled my end of the payment arrangement.Can this be looked into as matter of urgency!