UNFAIR TREATMENT OF THE BANK- DURING PAYMENT HOLIDAY

So after numerous of email and phone call I made, I have still not received any communication other than I am being summoned- while being granted a 3 month payment holiday- I handed this matter to the ombudsman and Standardbank had 20 days to get back to us, still no communication- now I received a summons- this is not accepted- I have done my utter most best trying to resolve this but I am getting no assistance from Standardbank- I really wish I never did any business with Standardbank. I logged a complaint previously on Hello Peter and according to Standardbank it was resolved- NO IT WAS NOT RESOLVED!!!!