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jannie O

1 reviews | Active since Jul 2010

27 May 2015, 08:25

Unfair treatment of customers

Good day<br> I have app**** almost one month ago for a home loan. I have an excellent credit record, and my home loan was approved in principle. Al the other banks granted me a home loan, except Standard Bank. Because I already have a home loan with Standard Bank, I would like to stay with you.<br> I currently have another home loan with Standard Bank.<br> At this stage my Home loan application was not approved because the property valuation did not pass. This is strange, because it is a repossessed house from Standard Bank. How is it possible that the house was previously financed through Standard Bank, but now in my case Standard Bank does not want to finance the house?<br> Hope you can look into this matter as soon as possible<br>

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Replies (1)
Standard Bank
Standard Bank's reply27 May 2015, 12:34
Official
Hello jannieoli4,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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