AK
Abigail K

1 reviews | Active since Jun 2016

27 Jun 2017, 12:23

Unfair treatment from the bank

<p>I lost my job in April 2016, and was unemployed for 5 months. From October I started a temp position which pays less and everything was on arrears. I then app**** for Respread/Extension request which was granted. In January again I started another temp towards the end of the month, which means I could not pay a lot of things that month. I have requested Standard bank to allow another Respread/Extension, I was then told that this was allowed in November I therefore have to wait for June. When June started I completed another form which was rejected, and now the reason had changed. It was no more November but now December. I get harrased by calls even on Saturdays when I'm attending funerals, by a lot of calls. I still don't have a permanent job yet but I'm paying every month. My please to Standard Bank Vehicle & Assert finance is to allow the respread and atleast increase my instalment from R 5 300 to R 6 500 monthly to accommodate the R 10 000 arrears. Please I beg of you. When I get a permanent job I will increase my instalment again.</p>

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Replies (3)
Standard Bank
Standard Bank's reply10 Jul 2017, 15:10
Official

Dear Customer

Thank you for posting the message and allowing us the opportunity to look into the matter.

We will be in contact with you shortly.

Thanks,

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply10 Jul 2017, 15:12
Official

Dear Customer

Thank you for posting the message and allowing us the opportunity to look into the matter.

We will be in contact with you shortly.

Thanks,

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply12 Jul 2017, 09:46
Official

Dear Abigail

We refer to our telephonic conversation and confirm that the matter has been discussed.

We will engaged in further communication as we progress.

Thanks,

Complaint resolution Centre

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