Unfair treatment ever

I have a Vehicle Asset Finance account with Standardbank from 2012, on the 27th of march 2015 I was suprise to receive a phone call from the sheriff claiming to want to attach my car, he came over to my workplace and took the car well that was a sad moment, I went to Gezina branch to lodge a complaint some lady made few calls to various departments thereafter I received a call from their Legal Team spoke to Lourens who asked for my proof of payments, I did as he requested I faxed everything he later said I've been paying my account quite effectively therefore he did not understand why my vehicle was repossessed he then gave me a standardbank number to call and reclaim my car, at first I was told that my vehicle will be brought back on monday the 30th of march well nothing happened I revisited the branch again on the 1st of april to get a clear clarity of this whole confusion which has occurred in my life i spend the whole day there at Gezina branch the consultant was busy making endless calls everyone is talking different story there's no consistency, I have been paying accordingly manually using my vaf acc no and now their actions have negatively impacted on my credit ratings