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sunita N

1 reviews | Active since Oct 2016

04 Feb 2020, 10:54

Unfair Treatment!!!

Today I discovered that fees have been deducted for both inter account transfers and transfers from my Standard Bank account. When I called the call center I was advised that this was changed from 1/1/2020! I have received no notification Further I requested for a transaction to be reversed and advised that it costs R200 and there is no guarantee that it will be reversed. I waited for the information on a 15min call!!! Is this treating customers fairly ?

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Replies (3)
Standard Bank
Standard Bank's reply05 Feb 2020, 03:49
Official
Hello Sunita
 
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
We greatly appreciate your continued support  
 
Kind regards 
 
Muhammed Asvat
Complaint Resolution Centre
*** 
*** (fax)
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sN
sunita N's update10 Feb 2020, 13:54
Reviewer Update
Please advise when will this matter receive attention. Money is currently sitting in the wrong account as well. What is the turn around time for urgent matters
sN
sunita N's update18 Feb 2020, 12:45
Reviewer Update
No response