Unfair treatment

I'm so dissatisfied with Standard Bank. I was told that a case was opened against my account someone claimed the funds were theirs. It was such a hassle getting in contact with the ***** department. This really affected me. I called one of your departments and found out that the case was dropped a two weeks ago because the person who had a case against my company dropped the case. Confirmation from FNB was also received since it was an FNB client. The frustrating part is that my account is still on hold and my banker said there's not enough motivation for her to release the hold on my account. Really? Really standard bank? So now I need to please my banker inorder for me to get my funds? What angers me even more is that there are other accounts affected here, people I paid funds too and Standard Bank has also placed holds on their accounts. So tell me why is there still a hold on my account when a case has been withdrawn. Does Standard Bank Really lacks standards that we have to please bankers in order for our accounts to be released?