Unfair treatment

writing on behalf of my father, who is a pensioner. For several months, Standard Bank has been deducting R280 from his account each month. He recently visited the branch to enquire about these deductions, but unfortunately, he was not given any clear explanation — he was simply told that no one knew what the deductions were for. This situation is concerning, as these funds are vital to his monthly expenses. We kindly request a detailed explanation of these charges and a full refund of any unauthorized deductions.