Unfair treatment- Bureau information not updated 3 months later

Item: Standard Bank
Rating: 1
Author: Shado P

I paid off my account in May 2019. Till this day my bureau is still reflecting in ITC as though it is in arrears, even though this account has been closed for more than 2 months now. I tried the normal route and even reached out through the complaints centre and my query was closed promptly without resolving my issue . The insurance policy was also cancelled in June, yet sadly it is also reflecting as open and negatively affecting my score.

Helpful (0)

Replies (2)

Standard Bank's replyOfficial

15 Aug 2019, 10:25

Good day Shado

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre

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Standard Bank's reply15 Aug 2019, 10:25

Official

Good day Shado

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre

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Shado P's updateReviewer Update

16 Aug 2019, 19:54

2 days later, no contact made and the issue still remains

Shado P's update16 Aug 2019, 19:54

Reviewer Update

2 days later, no contact made and the issue still remains