JM
Julia M

1 reviews | Active since Jul 2018

16 Aug 2023, 11:01

Unfair treatment and ******* by Standard bank vehicle finance

I'm really devastated by how this bank treat their client. I defaulted towards my payments and I app**** for debt review, which was rejected by the bank, but money has been paid towards the debt. I handed over the car on the 12th of August at Tzaneen and they told me that they will keep the car in storage for 20 days. I noticed that they car is now in Joburg in Birchmore(auction). I made an arrangement with them and they said that I should pay R50 000. When i requested them to put it in writing, They changed the goal post and they said that I should pay R80 000. I suspect that they car has been sold and they just want to make it difficult for me to get my car back. I wrote to the ombudsman and they seem to be stalling as well. This bank is adamant in putting me in a life long debt instead assisting. I feel that they ******* clients to benefit themselves. I'm really disappointed and defeated. Anyone who wants to buy a car through this bank, think twice.

0
Replies (9)
Standard Bank
Standard Bank's reply16 Aug 2023, 11:12
Official
Dear Julia

Thank you for bringing this matter to our attention. 

We will be taking a closer a look and reaching out to the relevant teams so that we can come back to you with a way forward.

In the meantime our team will be in touch with you.

Kindest regards,
Standard Bank Hello Peter Team 
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JM
Julia M's update16 Aug 2023, 12:17
Reviewer Update
Thank you for coming back to me. The case is with legal. Nonhlanhla, Jazmine and Zenobia.
Standard Bank
Standard Bank's reply16 Aug 2023, 12:21
Official
Hi Julia

Thank you for the information provided.

We will follow up and provide feedback.

Kindest regards,
Standard Bank Hello Peter Team 
*** 
Standard Bank
Standard Bank's reply16 Aug 2023, 15:19
Official
Hi Mr. SIlika

Thank you for taking time to engage with us telephinically.

Your concerns have been escalated to the relevant team to review. Once we have feedback we will let you know.

Kindest regards,
Standard Bank Hello Peter Team 
*** 
Standard Bank
Standard Bank's reply16 Aug 2023, 17:25
Official
Hello Julia

We assure you that as an organization we are committed to providing the best possible service and assure you that this matter is  addressed as a matter of urgency. 

We greatly appreciate your continued support. 
 
Please be on the look out for a call from our team. 

Kindest regards, 
Standard Bank Hello Peter Team 
*** 
JM
Julia M's update18 Aug 2023, 12:17
Reviewer Update
Nonhlanhla called me to deposit the money yesterday, which I did and e-mailed back her this morning. I sent a proof that was processed by my back yesterday, after Standard bank refused to debit mu account. I'm currently on my way to Johannesburg so that I can fetch my car. She said that she won't send me a release letter until the payment reflects. I explained to her to call my back to confirm, but it seems like its not possible for her to go an extra mile. Standard bank is one of the five big banks. I believe that proving that the money is reflecting is not a problem.
Standard Bank
Standard Bank's reply18 Aug 2023, 13:06
Official
Hi Julia

We sincerely apologize for the inconvenience caused.
 
 Kindly note that we will follow up on this matter.
 
 We will be in touch with further feedback.
 
 Kindest regards 
 Standard Bank Hello Peter Team 
 ***
 

JM
Julia M's update18 Aug 2023, 13:07
Reviewer Update
Thank you.
Standard Bank
Standard Bank's reply18 Aug 2023, 14:02
Official
Hi Julia

You're welcome.

 Kindest regards 
 Standard Bank Hello Peter Team 
 ***