UNFAIR TREATMENT ABOUT MY MONEY FROM STANDARD BANK HOME LOAN.

I HAVE A HOME LON WITH STANDARD BANK FOR MORE THAN TEN YEARS NOW. I HAVE BEEN PAYING MY BOND INSTALMENT MORE THAN WHAT MY INTALMENT SAYS. LAST YEAR IN 2017 APRIL, i STARTED CONSULTING STANDARD BANK FOR ACCESS BOND FACILITY. THEY TOLD ME THAT I WAS ON DEBT REVIEW OF WHICH IT IS TRUE. i WAS THRE ONNLY FOR LESS THAN SIX MONTHYS IN 2008/9 AND NOTICED THAT IS WAS NOT GOOD FOR ME TO BE THERE. SINCE THEN I HAVE BEEN PAYING MY BOND MORE THAN WHAT IS EXPECTED. SO LAST YEAR IN APRIL THEY TOLD ME TO CONTUCT NCR FOR THE LETTER THAT SHOWS THAT I AM NO LOGER ON DEBT REVIEW OF WHICH I DID. THEY TOLD ME THAT I WILL QUALIFY FOR THE ACCESS BOND FACILITY THIS YEAR 2018. ON THE 18 APRIL 2018 I CALLED STANDARD BANK HOME LOAN TO REQUEST MY MONEY THEY DID ALL THE QUESTIONIARE AND TOLD ME THEY WILL SEND ME AN SMS. TO DATE I DID NOT RECEIVE ANY SMS FROM THEM. i CALLED THEM AGAIN ON THE 19 APRIL 2018 AND THEIR CONSULTANT TOOK MY NAME AND NUMBER SAYING THAT THEY ARE EXPERIENCING HIGH CALL VOLUME THEY WILL CALL ME BACK, TO DATE THEY DID NOT. ON THE 20 APRIL 2018 I CALLED AGAIN WITH THE REFERENCE NO. ********** 154 AND THE CONSULTANT TOLD ME THAT I CANNOT ACCESS MY MONEY BECAUSE THEY AUTOMATICALLY TRANSFERED IT TO MY BOND OF WHICH THEY DID NOT EVEN INFORM ME AS THEIR CLIENT. THEAT CONSULTANT MADE ME HOLD THE LINE FOR SO LONG TELLING ME THAT SHE IS GOING TO REFER ME TO HER TEAM BUILDER BY THE NAME OF BELINDA SAAL AND RICHIE SITHOLE. AFTER A LONG TIME HOLDING THE LINE SHE CAME BACK TO ME SAYING THAT THEY ARE SAYING I MUST APPLY FOR THEIR LOAN CALLED READVANCE OF WHICH I DENIED TO DO SO. I TOLD HER THAT I NEED THAT MONEY BECACE I AM ALREADY IN DEBTS BECAUSE MY SON WHO IS 16YEARS OF AGE WAS ATTACKED BY STROKE AND I HAVE TO PAY FOR THE HOSPITAL BILLS THAT THE MEDICAL AID DID NOT COVER. i TOLD HER THAT I CANNOT OPT FOR A LOAN WHEREAS I KNOW THAT I HAVE MONEY ON MY HOAM LOAN ACCOUNT. THAT CONSULTANT TOLD ME THAT HER BOSSES SAID I WILL ONLY GET R2000.00 OF WHICH IT IS NOT THAT AMOUNT FROM THE YEAR 2009. ACCORDING TO THE STATEMENT IT IS R23000.00. i DO NOT OWE STANDARD BANK A CENT SO I DON'T KNOW WHY CAN THEY DO SUCH A THING OF TRANSFERING MY MONEY TO MY BOND. I DID NOT EVEN GOT A LETTER OF CORRESPONDENCE ABOUT THE MATTER. i AM IN NEED OF THAT MONEY BECAUSE I AM A SINGLE PARENT WHO IS NOT EARNING MUCH AND HAVE TO PAY THE NEW SCHOOL FEES FOR MY SON HE IS NOW ATTENDING SPECIAL SCHOOL DUE TO STROKE. i AM NOW IN TEARS AND MY FRIENDS INTRODUCED ME TO HELLOPETER. THE MOST THING THAT HURTS IS THAT STANDARD BANK HOME LOAN **** TO ME SINCE FROM LAST YEAR WHEN I STARTED APPLYING FOR THE ACCESS BOND FACILITY, THEY COULD HAVE TOLD ME LAST YEAR THAT I WILL NOT GET THAT MONEY INSTEAD OF PROMISING ME THAT I CAN ACCESS MY MONEY THIS YEAR 2018. FROM LAST YEAR TO DATE I DID NOT EVEN RECEIVE A LETTER TELLING ME THAT I WILL NOT ACCESS MY MONEY. CAN YOU KINDLY ASSIST ME WITH THIS MATTER. THANK YOU IN ADVANCE FOR THIS .