1 reviews | Active since Sept 2024
Unfair treatment
Standard bank VAF account number *** MK MOKINE
I have requested for instalment reduction with DCC standard bank VAF due to financial constraints I'm facing, and it was granted for two months. Last month i have done eft transfer of 5 300 and they debited an amount of 10 660 which was not agreed, it affected my credit score and they promised to refund unpaid charges back, but till today it was done.
Yesterday 0n the 20/09/2024 i went to standard bank green stone to do another eft transfer of 5 300 and this morning the 21/09/2024 standard bank vaf debited my cheque an amount of 5 300 and i requested a refund they promised to reverse it on the 28 September. I feel this is totally unacceptable as i wont able to wait till the 28 September 2024 to get my refund. Question to them is, how am i going to make a living and support my kids as I'm relying on funds debited today
Worried MK
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
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Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
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Our team tried calling you to no avail.
Please confirm a convenient time we can call you.
Looking forward to your feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Our team tried calling you to no avail.
Please confirm a convenient time we can call you.
Looking forward to your feedback.
Kindest regards
Standard Bank Hello Peter Team
***