UNFAIR TREATMENT

On the 07th November I submitted a claim to Standard bank home insurance for the water leaks and one shower room that does not have cold water. The plumber was only sent to my house by my insurance on the 19th November after a number of attempts I have been making to push the insurance to attend on my issue. The plumber only opened one of the drainage basins in my house and left it and no communication was made with me. Until today there is no communication with my insurance and I am tired of pushing my insurance as I do not understand why is it taking this long, remember the water leaks are still on in my house and I am the one who will be billed by the municipality. I once asked my insurance before the plumber was sent to my house if the insurance will be able to assist me on settling out the water bill for November as it looked like my claim will be finalized after long period of time and I was told that the water leaks will not be covered. It would appear that this insurance is only milking money from me but not interested on fulfilling its obligations, two claims I had before were not thoroughly done and I also need an answer in that regard.