Unfair treatment

Subject Urgent Complaint: Electricity Purchase Successful but No Meter Token Received Dear Standard Bank Complaints Team, I am writing to formally lodge a complaint regarding an electricity purchase I made via the Standard Bank app. I purchased electricity using the correct meter number, my linked bank account, and my registered phone number. The transaction was marked as successful, and the money was deducted from my account. However, I did not receive the electricity meter token number via SMS, in-app notification, or any other channel. As a result, I am currently without electricity and sitting in the dark, despite having paid for the service. This situation is unacceptable and has caused me significant inconvenience. I request that this matter be treated as urgent. Please either: • Immediately resend the missing meter token, or • Reverse the transaction so that I can repurchase electricity without further delay.