Unfair treatment

I went to standard bank and as I was using one of their machines my money got stuck inside as their machine jammed.the security officer who witnessed all this advised me to get inside and ask for help. I then waited for over 15 mins before they helped me.the consultant explained that the machines were faulty and the system is down and I have to wait up to 7 days while they \investigate\".and that they can't refund me in cash until then.I then explained to them that the money was for rent and it's due today (11_04_2016) to no avail.Please treat us fairly ,its our hard earned money."