Unfair treatment

I received an sms advising that i should submit my proof of residence to any std branch,i did so this past saturday.I submitted my statement,however i was informed that the initials is not in order as in the ID book.i mean, how ridiculous is that?Those are my initials,wherether its AM,or MA its the same.I've always heard people complaining about this bank and now i have joined the queue.can someone just tell what the big deal is about my initials,this is the only proof i have.i actually do not have the luxury of time to be running around visiting Standardbank.maybe the ombudsman should look into this case for me,what happened to TCF?i need feedback on this urgently as iam considering moving all my accounts.