UNFAIR SMS CHARGES

I lodged my first complaint with the bank. After no response I turned to Hello peter on 2 April...and another two times about 7 days apart. Every time the Standard bank Hello peter team responded immediately on this platform....only for nothing else to happen. I wanted the bank to reverse the unfair sms charges that was part of my flat rate fee before. Then yesterday just after 10am I sent my complaint to Standard bank complaint centre. This morning a very competent lady called me and sorted my problem with the unfair charges out in approx. 10 minutes. All the credits have already been passed and I am once again a happy Standard bank customer. Well done and thank you to the Complaints Center. Phillip vd Merwe