PVdM
Phillip Van der Merwe
1 reviews | Active since Apr 2024
08 Apr 2024, 10:41
UNFAIR SMS CHARGES
On 3 April 2024 I responded to the Standard bank agent who informed about the SMS charges that Standard bank had now implemented and I quote:-
"I regard this move by Standard bank as a poor show of appreciation for 25 years of support and expect them to refund this charge. If I have to I will close my account and also move my funds in my moneymarket account. Pse refer this matter to your management and advise."
I am still waiting for their response.
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Standard Bank's replyOfficial
08 Apr 2024, 10:57Good day Phillip
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply08 Apr 2024, 10:57
Official
Good day Phillip
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***