Unfair Resolution for Pensioner - victim of *****

We are writing to express our deep dissatisfaction with the way Standard Bank has handled the ***** case involving a long-standing client and pensioner.

Despite your full awareness that *****ulent transactions occurred — where funds were illicitly moved from her Standard Bank account to Discovery and subsequently to Capitec — the resolution provided by Standard Bank is not only inadequate but deeply unfair.

It is unacceptable that a pensioner, who has trusted your institution for many years, is left without proper recourse or compensation after being a victim of ******** activity that occurred under your watch. Your response has left the impression that customer protection, especially for vulnerable clients, is not a priority.