Unfair Repeated Decline Fees

Dear Standard Bank Support Team,

I am writing to formally raise a concern regarding repeated decline fees charged to my account.

Between the 15th and the 20th of this month, multiple debit attempts were made on my account, resulting in 14 decline charges of R9 each, totaling R126. This occurred despite the fact that my salary has consistently been paid on the 20th of every month for the past 13 years. At no point have I ever been paid on the 15th of December, or any other month.

Given this long-standing and clearly established salary pattern, the repeated debit attempts and resulting charges prior to my salary date are unacceptable. I require that the full amount of R126 be refunded immediately, as these charges were unfairly app****.

I also request confirmation that measures will be implemented to prevent this behavior from occurring again in the future.

I would appreciate your prompt assistance and urgent feedback on this matter.