Unfair Process - WHY DIDN'T THEY CALL ME?

I made an online purchase in the morning. All went smoothly and the purchase was completed.<br> Sometime the afternoon, I noticed an SMS requesting me to call Standard Bank's ***** Unit to confirm the purchase. <br> WHY DIDN'T THEY CALL ME?<br> Anyway, I was headed out for lunch and decided I'd call during my meal.<br> At the checkout point in the cafeteria, my transaction was declined! WHAT THE HECK???<br> So I figured it must have been the ***** unit and I call them. Services had been suspended on account of me not calling withing a stipulated time frame. <br> <br> I asked them why they did not CALL ME FIRST. <br> <br> The excuse was I did not pick up my phone. LIES! my phone was next to me all morning and not on silent. I got no missed calls, no voice messages. Why does the verification process assume people poll their phones for SMS's? Anything important deserves a CALL. How many attempts did the agents make at calling me (if they did) before cutting me off? Once cut off, why did they not alert me instead of making me look stupid at the till point in front of my colleagues? <br> WHY DIDN\T THEY CALL ME???"