PT
Paulinah T

1 reviews | Active since Jul 2013

29 Sept 2020, 14:59

Unfair, prejudiced and discriminated by Standard Bank

Good Day

I app**** for Home Loan with Standard Bank and everything was approved and contract was signed through the attorneys. One of the condition for approval is that I need to have the Life cover and building structure insurance which I had but from the external insurer(not standrd bank). Yesterday I got a call from the attorneys saying that my contract has been altered and I have to come sign the updated contract. Upon my arrival this morning the conveyancer said that Standard bank has further added conditions on my contract, i.e. I need to have the disability cover, retrenchment cover and other insurances which I feel is unfair and discriminatory against me and I dont know why. What I want to know is that if one apply for home loan, do they also need disability cover, retrenchment cover or they only require that from me. I tried calling their home loan contact centre and standard bank home insurance contract centres on the number: ***& ***and the consultants are taking me from pillar to post without any help.

Regards Paulinah

0
Replies (4)
Standard Bank
Standard Bank's reply29 Sept 2020, 15:58
Official
Hello Paulinah

Thank you for posting your comments. 

Your matter was escalated accordingly. We will revert to you as soon as possible. 

Kind regards 
Complaint Resolution Centre 
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PT
Paulinah T's update30 Sept 2020, 11:23
Reviewer Update
Good Day

I still havent received an call from Standard Bank.

Regards
Paulinah
PT
Paulinah T's update01 Oct 2020, 14:59
Reviewer Update
Good Day

no feedbak or call from Standard bank as promised.

Regards
Phedi
Standard Bank
Standard Bank's reply07 Oct 2020, 17:34
Official
Good day Pauinah, 

I trust this email finds you well.

Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.

Kindly note that response has been sent to your email address on 07/10/2020.

Kind regards 
Complaint Resolution Centre