UNFAIR PRACTICE AND ********** BY STANDARD BANK

I opened my Standard Bank cheque account 5 years ago however I have not been using it for the past two years. I stopped using the account in October 2021 and Standard Bank still continued to charge my account, what’s even frustrating is that the insurance department offered me a policy which I cancelled two months later however to date it is still active which is strange because an insurance policy lapses after a few months of being unpaid. I am now sitting with a negative amount of R6400 because of bank charges and penalty fees for a policy I cancelled years back.

Yesterday I had some funds unknowingly transferred to this very account and I was not aware that I am sitting with -R6400 now all those funds were forfeited due to this. A normal bank does call their clients if they notice that the account haven’t been used for over six months, the same goes for the insurance policy that’s in arrears.

Can Standard Bank attend to this matter urgently as I have been unfairly treated and I need that money to be returned.