Unfair, disappointing service from Standard Bank

Disappointing service : Standard Bank Private Banking Division As a Standard Bank private banking client, I am totally frustrated by Standard Bank's apathy and disregard of customers complaints. It's been over two weeks since I requested a confirmation letter of my VAF settlement account, and yet I have still not received the requested document and closure of this long-standing issue. Even after I had no choice but to follow-up with a Hello Peter complaint a week or two ago, I have not received any resolution to my complaint to date.

Ironically, Standard Bank was quick to react and respond to the VAF instalment due last month but is now dragging their tail to respond with closure to customer's request for confirmation thereof.

This double standard is highly unacceptable and is unfair on Standard Bank customers who are essentially getting a raw deal.

(Previous Hello Peter Complaint) It is highly frustrating and disappointing as a Standard Bank private banking client that on request for a purchase invoice document from Standard Bank , that I had such a run around. What exacerbates the frustration is that this should be a readily available document on record, however you are transferred from one department to the other with no resolution of the customer request. It is terribly unfair that a loyal client is negatively impacted on and frustrated by long turn-around times. Despite being a private banking client, the pain-staking processes one has to go through below is highly unacceptable and unfair: • one has to call the Vehicle Asset Finance (VAF) department and there too, one is told that the customer support agent cannot help (as she doesn’t have access) • then being directed to a Std Bank customer care call-in line (which doesn’t work as it doesn’t accept your reference number) • after escalating this back to one’s private banker, you are told to then wait for a 2/3-day turn-around for the document thereafter. This long, unnecessary delays are total unacceptable and disappointing for a Standard Banking private client, and I shudder to think of what a regular Standard Bank client has to go through.

#Black Friday