CM
Collins M

1 reviews | Active since Jul 2016

30 Aug 2016, 10:41

Unfair decline for my application request.

<p>Please can my home loan application be reviewed for the decline response. I have explained when I was requesting for the surety applicant to be removed. I do not need further funding on this bond.</p> <p>I only requested for my sister as the 3rd applicant to be removed on the bond.</p> <p> </p> <p>I’m not sure how is this got to do with my credit rating as this was the responds from the SABS.</p> <p>I have forwarded all the necessary required information and based on my credit bureau reports.</p> <p>I have not even missed one month on this bond and yet they decline the simple request for just removing my sisters name.</p> <p> </p> <p>This is ridiculous as a prestige banker to be treated this way. This is not a first time every time when I apply for credit with this bank all my application get declined. But other banks give me business.</p> <p>I have a well outstanding maintained credit record with other creditors including SABS.. So what is the issue? I will appreciate if I can be informed appropriately. So I can either close my account and go somewhere else.</p> <p>Please can I get a fair review and have this sorted out. </p>

0
Replies (2)
Standard Bank
Standard Bank's reply30 Aug 2016, 14:56
Official

Good day Collins Madhlala

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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********** (fax)

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CM
Collins M's update15 Jun 2017, 14:10
Reviewer Update

Yet again almost a year I'm still trying to sort this matter. Up o now i'm still battling to have the subtitution sorted out,

Can someone who knows the job to tell me what is the problem. Please!