NZ
Nomfezeko Z
1 reviews | Active since Nov 2016
22 Dec 2025, 10:43
Unfair Claim rejection on covered geyser pipes
Standard Bank home insurance is disappointing and worse to say the least. I had a leaking geyser and they approved and a new geyser installed.Now the geyser pipes are not rusted,as I’m told by the assessor,and this is causing the blockage for water not to get thru .STD bank has rejected the claim to repair the pipes .STD says it’s a wear and tear. How would I have known that the hidden pipes from the geyser and running thru the house are my responsibility to maintain. I can even see these pipes to mantain. This is not fair but I’ll take it up with the ombudsman if standard bank insist on not repairing..
Worst the contact number given takes almost 25 minutes to get thru the real agent
Helpful (0)
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Replies (2)
Standard Bank's replyOfficial
22 Dec 2025, 10:44Dear Nomfezeko,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologies for any inconvenience or unwarranted frustration this has given you.
Kindest Regards
Standard Bank Hello Peter Team
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Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologies for any inconvenience or unwarranted frustration this has given you.
Kindest Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply22 Dec 2025, 10:44
Official
Dear Nomfezeko,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologies for any inconvenience or unwarranted frustration this has given you.
Kindest Regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologies for any inconvenience or unwarranted frustration this has given you.
Kindest Regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
22 Dec 2025, 11:25Dear Nomfezeko,
Your request has been escalated to the Head of our Insurance desk.
You will receive a call within 24 hours.
Please feel free to contact the bank should you require any further assistance.
Thank you for banking with Standard Bank.
Kindest Regards
Standard Bank Hello Peter Team
***
Your request has been escalated to the Head of our Insurance desk.
You will receive a call within 24 hours.
Please feel free to contact the bank should you require any further assistance.
Thank you for banking with Standard Bank.
Kindest Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply22 Dec 2025, 11:25
Official
Dear Nomfezeko,
Your request has been escalated to the Head of our Insurance desk.
You will receive a call within 24 hours.
Please feel free to contact the bank should you require any further assistance.
Thank you for banking with Standard Bank.
Kindest Regards
Standard Bank Hello Peter Team
***
Your request has been escalated to the Head of our Insurance desk.
You will receive a call within 24 hours.
Please feel free to contact the bank should you require any further assistance.
Thank you for banking with Standard Bank.
Kindest Regards
Standard Bank Hello Peter Team
***